AGB
Dear guest,
for us it is a matter of course to make your stay as pleasant as possible, this also includes that you should know what services we provide, what we stand for and what liabilities you have towards us. Please note our General Terms and Conditions, which regulate the contractual relationship between you and us and which you accept with your booking.
1. scope
1.1 These Terms and Conditions shall apply to contracts for the rental of hotel rooms for accommodation purposes as well as all other services and deliveries provided by the hotel to the customer in this context (hotel accommodation contract). The term "hotel accommodation contract" includes and replaces the following terms: Accommodation Contract, Guest Accommodation Contract, Hotel Contract, Hotel Room Contract.
1.2 The subletting or reletting of the rooms provided as well as their use for purposes other than accommodation require the prior consent of the hotel in text form, whereby § 540 paragraph 1 sentence 2 BGB is waived insofar as the customer is not a consumer within the meaning of § 13 BGB.
1.3 The customer's general terms and conditions shall only apply if this has been expressly agreed in text form in advance.
2. conclusion of contract, -partner, limitation period
2.1 Contracting parties are the hotel and the customer. The contract is concluded by the hotel's acceptance of the customer's application. The hotel is free to confirm the room booking in text form. If a third party has ordered on behalf of the customer, he shall be liable to the hotel together with the customer as joint and several debtors for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.
2.2 All claims against the hotel are generally subject to a limitation period of one year from the start of the statutory limitation period. This does not apply to claims for damages and other claims, provided that the latter are based on an intentional or grossly negligent breach of duty by the hotel.
3. arrival and departure
The customer does not acquire any right to the provision of certain rooms. Unless otherwise agreed in writing, the room cannot be occupied before 3:00 p.m. on the day of arrival and the room must be returned by 11:00 a.m. on the day of departure. The guest is requested to inform the reception at the latest by 10:00 p.m. on the day before departure in case of a planned departure after 11:00 a.m.: In case of departure before 6:00 p.m. half the room rate is payable, after 6:00 p.m. the full room rate.
4. services, prices, payments, offsets
4.1 The hotel is obliged to keep the rooms booked by the customer ready and to provide the agreed services.
4.2 The customer is obligated to pay the agreed or applicable prices of the hotel for the provision of the room and the other services used by the customer. This also applies to services ordered by the customer directly or via the hotel
, which are provided by third parties and paid for by the hotel.
4.3 The agreed prices include the taxes and local charges applicable at the time of the conclusion of the contract. Not included are local taxes, which are owed by the guest according to the respective local law
, such as visitor's tax. In the event of a change in the statutory value added tax or the introduction, amendment or abolition of local levies on the subject matter of the service after conclusion of the contract, the prices shall be adjusted accordingly. In the case of contracts with consumers, this only applies if the period between the conclusion and fulfillment of the contract exceeds four months.
4.4 The hotel may make its consent to a subsequent reduction requested by the customer in the number of rooms booked, the hotel's service or the customer's length of stay conditional on an increase in the price for the rooms and/or for the hotel's other services.
4.5 Invoices of the hotel are due for payment immediately upon receipt without deduction. If payment on account has been agreed, payment shall be made without deduction within ten days of receipt of the invoice, unless otherwise agreed.
4.6 Hotel Residenz Immenhof GmbH is entitled to demand an appropriate advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in text form in the contract. In the case of advance payments or security deposits for package tours, the statutory provisions shall remain unaffected. In the event of default of payment by the customer, the statutory provisions shall apply.
4.7 In justified cases, for example payment arrears on the part of the customer or expansion of the scope of the contract, the hotel is entitled, even after conclusion of the contract until the start of the stay, to demand an advance payment or security deposit in the sense of
the above section 4.6 or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration.
4.8 Furthermore, the hotel is entitled to demand from the customer a reasonable advance payment or security deposit within the meaning of clause 4.6 above for existing and future claims arising from the contract at the beginning and during the stay, insofar as such a payment has not already been made in accordance with clause 4.6 and/or clause 4.7 above.
4.9 The customer may only set off or offset an undisputed or legally binding claim against a claim of the hotel.
4.10 If there are more than four months between the conclusion of the contract and arrival, the hotel reserves the right to change prices without prior notice. You then have the option, if you do not like the price, to cancel the booking free of charge within 10 days after notification of the price. All prices are in Euro.
4.11 In the event of damage to the room due to contamination or destruction during the stay, we reserve the right to charge for the costs incurred in this regard.
5. withdrawal of the customer
(CANCELLATION, CANCELLATION)/NON-ACCEPTANCE OF HOTEL SERVICES (No Show).
5.1 The customer may only withdraw from the contract concluded with the hotel if a right of withdrawal has been expressly agreed in the contract, if another statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract. The agreement of a right of withdrawal as well as the possible consent to a cancellation of the contract shall be made in text form in each case.
5.2 If the hotel and the customer have agreed on a date for withdrawal from the contract free of charge, the customer may withdraw from the contract up to that date without triggering payment or damage compensation claims by the hotel. The customer's right of withdrawal expires if he does not exercise his right of withdrawal vis-à-vis the hotel by the agreed date.
5.3 If a right of withdrawal has not been agreed or has already expired, if there is also no statutory right of withdrawal or termination and if the hotel does not agree to a cancellation of the contract, the hotel shall retain the claim to the agreed remuneration despite the non-utilization of the service. The hotel shall credit the income from renting the rooms to other parties as well as the saved expenses. If the rooms are not rented to other parties, the hotel may make a flat-rate deduction for saved expenses
.
For individual trips, the hotel grants a free cancellation if a cancellation period of 14 days before arrival is observed (except New Year's Eve offers). In case of cancellation after the 14 days before arrival, the customer is obliged to pay 90% of the contractually agreed price for overnight stay with or without breakfast as well as for package arrangements with external services, 70% for half board. The customer is free to prove that the aforementioned claim has not arisen or not in the required amount.
In case of early departure or no-show without cancellation, the full booking amount must be paid. The issuance of a voucher or offsetting is not possible.
Cancellations / rebookings of groups (from 20 persons) are possible free of charge for the entire contingent until 4 weeks before arrival.
6. withdrawal of the hotel
6.1 If it was agreed that the customer can withdraw from the contract free of charge within a certain period of time, the hotel is entitled for its part to withdraw from the contract during this period of time if there are inquiries from other customers for rooms contractually booked with Hotel Residenz Immenhof GmbH and the customer does not waive his right to withdraw upon inquiry by the hotel with a reasonable deadline. This applies accordingly to the granting of an option if other inquiries exist and the customer is not prepared to make a firm booking upon inquiry by the hotel with a reasonable deadline.
6.2 If an advance payment or security deposit agreed or requested in accordance with Section 4.6 and/or Section 4.7 is not made even after expiration of a reasonable grace period set by the hotel, the hotel shall also be entitled to withdraw
from the contract.
6.3 Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for an objectively justified reason, in particular if
- Force majeure or other circumstances beyond the control of the hotel make it impossible to fulfill the contract;
- rooms or rooms are culpably booked with misleading or false information or concealment of material facts; material may be the identity of the customer, the ability to pay or the purpose of the stay;
- the hotel has reasonable grounds to believe that the use of the service may jeopardize the smooth operation of the business, the safety or the reputation of the hotel in public, without this being attributable to the hotel's sphere of control or organization;
- the purpose or reason for the stay is unlawful;
6.4 The justified withdrawal of the hotel does not entitle the customer to compensation.
7. liability of the hotel
7.1 The hotel shall be liable for damages for which it is responsible arising from injury to life, limb or health. Furthermore, it shall be liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of duties typical for the contract by the hotel. Typical contractual obligations are those obligations that make the proper performance of the contract possible in the first place and on the fulfillment of which the customer relies and may rely. A breach of duty by the hotel is equivalent to a breach of duty by a legal representative or vicarious agent. Further claims for damages are excluded, unless otherwise provided for in this clause 7. In the event of disruptions or deficiencies in the hotel's services, the hotel shall endeavor to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obligated to contribute what is reasonable to him in order to remedy the disruption and to keep any possible damage to a minimum.
7.2 The hotel shall be liable to the customer for items brought in in accordance with the statutory provisions. The hotel recommends the use of the hotel or room safe. If the customer wishes to bring in money, securities and valuables with a value of more than 800 euros or other items with a value of more than 3,500 euros, this requires a separate storage agreement with the hotel.
7.3 Insofar as a parking space is made available to the customer in the hotel garage or in the hotel parking lot, even for a fee, this shall not constitute a safekeeping agreement. In the event of loss of or damage to motor vehicles parked or maneuvered on the hotel's property and their contents, the hotel shall be liable only in accordance with the above Section 7.1, sentences 1 to 4.
7.4 Wake-up orders shall be executed by the hotel with the utmost care. Claims for damages, except for gross negligence or intent, are excluded.
Messages, mail and merchandise shipments for guests are handled with care. The hotel will take care of the delivery, safekeeping and, if requested, forwarding of the same against payment. Liability for loss, delay or damage, except for gross negligence or intent, are excluded.
8. special notes
8.1 Lost property or left/forgotten items will only be forwarded upon request and against reimbursement of costs. The hotel will keep the items for a period of 6 months.
9. pets
9.1 The hotel must be notified of the bringing of pets at the time of reservation. The animal must be able to stay in the room without making any noise. The guest is responsible for blankets, food bowl, basket and pet food. Animals are not allowed on furniture, beds and sanitary facilities. The guest is fully responsible for any damage to the hotel and its facilities. If the room is temporarily not rentable, we will charge the guest for the damage - only the guest will settle the matter with his insurance company.
10. special provisions in the Vital Oasis
10.1 At the beginning of the treatment, the guest shall inform the attendant of any health impairments such as heart disease, high blood pressure, metabolic disorders, allergies or pregnancy. The hotel is not liable for unforeseeable skin and body reactions caused by cosmetics and treatments, or allergies not known to the guest or not communicated to the hotel, or other physical conditions that would have prevented the booked treatment. The hotel may temporarily close the wellness and fitness rooms or change the opening hours if repair work or similar necessitates it. Children are allowed in the fitness and sauna area only under supervision.
10.2 Up to 24 hours before the treatment appointment, treatments can be canceled free of charge, after that 80% of the treatment price will be charged. In case of late arrival for treatment, out of fairness to the next customer, the treatment must be reduced accordingly with full payment. In case of short notice cancellation of treatment we will try to find a replacement. If this is not possible, cancelled treatments will not be charged - or will be refunded in full.
11. final provisions
11.1 Amendments and supplements to the contract, the acceptance of the application or these General Terms and Conditions shall be made in text form. Unilateral amendments or supplements shall be invalid.
11.2 The exclusive place of jurisdiction - also for check and bill of exchange disputes - in commercial transactions is the Hotel Residenz Immenhof GmbH. If the customer meets the requirements of § 38 paragraph 2 ZPO and has no general jurisdiction in Germany, the Hotel Residenz Immenhof GmbH shall be the place of jurisdiction. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
11.3 Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions.
11.4 In all other respects, the statutory provisions shall apply.
Customer testimonials
What other guests say
A beautiful, well-maintained and clean hotel with a family atmosphere. The staff is very helpful and friendly, you immediately felt comfortable - like home. The breakfast is delicious and extensive, the food in the restaurant very tasty. Ideal for a trip through the Palatinate.
Family business with heart, charm and style - mega delicious breakfast and excellent dinner. It's all about the little things and they are just right here. Great sauna area and good pool. The wellness program with Mrs. Strobel was also great!
Great wedding anniversary weekend! The wedding day offer has fully met our expectations. The special care for our day was really very commendable. We felt absolutely comfortable for the 3 days. The staff was courteous, the service without complaint. Also the culinary offer was again excellent. Many thanks to the entire Immenhof team!
Celebration with colleagues - Very friendly and helpful staff. Very attentive and competent service - especially the dinner staff. Excellent food with good and appropriate wine recommendations. Beautiful, clean and spacious rooms. Unfortunately there was no time for the beautiful wellness area. Will certainly come again.
Recommended hotel in a good location - We stayed at the hotel for a weekend and had a pleasant stay. There was a good breakfast - with champagne and salmon on Sundays. Dinner on the beautiful terrace was also delicious. With the Pfalzcard you could use the nearby beautiful outdoor pool for free.
Awards & Memberships
